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	Jane Shapiro Posted by: thornley10 Video duration: 430 seconds Jane Shapiro, Senior Vice President and Senior Partner of Fleishman Hillard Canada, talks to Joseph Thornley about how she got into PR, what makes FH special and advice she'd give to young people hoping for a career in public relations. Related: ccprf, fleishmanhillard, janeshapiro, publicrelations

	Trevor Campbell talks with Joseph Thornley Posted by: thornley10 Video duration: 303 seconds Trevor Campbell, President of Porter Novelli Canada talks about the business of PR and offers some advice to students hoping to land their first job with a PR firm. Related: ccprf, porternovelli, pr, publicrelations, trevorcampbell

	Dan Tisch, President of Argyle Communications Posted by: thornley10 Video duration: 362 seconds Dan Tisch, President of Argyle Communications, talks with Joseph Thornley, about his career path, what makes Argyle special and advice he'd give to anyone interested in a career in public relations Related: argyle, ccprf, dantisch

	Terry Fallis talks about The Best Laid Plans Posted by: thornley10 Video duration: 598 seconds Terry Fallis' novel, The Best Laid Plans, has been shortlisted for the Leacock Medal for Humour. Terry talks to Joseph Thornley about the process of writing and promoting the novel and what the impact of the Leacock shortlist. Related: bestlaidplans, fallis, leacock

	Rob Lane Explains Overlay.tv Posted by: thornley10 Video duration: 264 seconds Rob Lane, CEO of Overlay.tv, provided an overview of the service in a presentation at Social Media Breakfast Ottawa 2, July 15, 2008 Related: blog, overlay.tv, roblane, socialmediabreakfast, video

	Freshbooks: Customer service is the new marketing Posted by: thornley10 Video duration: 306 seconds Michael McDerment and Saul Colt talk about the notion that being transparent and proactively communicating with people builds trust and a reservoir of good will that translates into customer loyalty Related: freshbooks, michaelmcderment, saulcolt, thirdtuesday, thirdtuesdaytoronto

Ilya Grigorik & Carol Leaman tell the story of AideRSS
Posted by: thornley10

Video duration: 410 seconds

Since launching in July 2007, AideRSS has been well reviewed, attracted venture capital and evolved from founders' dream into a professionally managed company. Co-Founder and CTO Ilya Grigorik and CEO Carol Leaman talk with Joseph Thornley about AideRSS' startup journey.

Related: aiderss, carolleaman, ilyagrigorik, startup

	Ramius COO Philippe Dame talks about Sixent Posted by: thornley10 Video duration: 287 seconds Philippe Dame talks to Joseph Thornley about the beta release of the Sixent social networking platform Related: philippedame, ramius, sixent, socialwebapp

	Pat Gossage talks about Media Profile Posted by: thornley10 Video duration: 280 seconds Pat Gossage founder of Media Profile, talks with Joseph Thornley about his approach to building a firm, planning for succession and what young people should think about when considering a career in public relations. Related: canada, ccprf, patgossage, publicrelations

	Where the hell is Matt? At Gnomedex, of course! Posted by: thornley10 Video duration: 65 seconds The Gnomedex attendees join Matt on the stage for an impromptu dance following his Ignite presentation. Related: gnomedex, matt, wherethehellismatt

	Freshbooks execs take customer support calls Posted by: thornley10 Video duration: 171 seconds Freshbooks' founder Michael McDerment and Head of Magic Saul Colt say that having executives involved in customer support calls keeps them close to the customer. Recorded at Third Tuesday Toronto. Related: freshbooks, michaelmcderment, saulcolt, thirdtuesday, thirdtuesdaytoronto

$AideRSS\$	AideRSS' Ilya Grigorik explains PostRank Posted by: thornley10 Video duration: 325 seconds AideRSS Co-Founder and Chief Technology Officer talks with Joseph Thornley about how AideRSS tackles the challenge of measuring online engagement and how it computes PostRank Related: aiderss, ilyagrigorik, postrank, socialmediameasurement

Fairmont Hotels gets my vote for customer service
Posted by: thornley10

Video duration: 95 seconds

http://www.propr.ca< br /> I stay too many nights at hotels. And I know what it's like to feel anonymous. But Fairmont Hotels delighted me tonight when, out of the blue, they upgraded me to the Prime Minister's Suite. Now they've got a customer for life.

Related: customerservice, fairmont, hotels, service, travel

	Simon Chen serves Social Media Breakfasts in Ottawa Posted by: thornley10 Video duration: 180 seconds Simon Chen talks with Joseph Thornley about bringing the Social Media Breakfast series to Ottawa, the next event in the series and who will find these events of interest. Related: community, josephthornley, simonchen, socialmedia, socialmediabreakfast

	FriendsRoll at DemoCamp Ottawa 8 Posted by: thornley10 Video duration: 475 seconds Joseph Thornley, Julie Haché and Steve Lounsbury present FriendsRoll and TopLinks at DemoCamp Ottawa 8. Related: 76design, democamp, democampottawa, friendsroll, thornleyfallis, toplinks, wordpress

Michelle Sullivan talks about Third Tuesday Montreal
Posted by: thornley10

Video duration: 125 seconds

Michelle Sullivan is the founder of Third Tuesday Montreal. She talks with Joseph Thornley about her motivation to start Third Tuesday in Montreal as a bilingual group bringing together French and English-speaking communities.

Related: publicrelations, socialmedia, thirdtuesday, thirdtuesdaymontreal

	Melissa Feeney talks about WordCamp Toronto Posted by: thornley10 Video duration: 198 seconds Melissa Feeney talks with Joseph Thornley about plans for WordCamp Toronto Related: melissafeeney, wordcamp, wordcamptoronto

	Inside PR records live at Third Tuesday Toronto Posted by: thornley10 Video duration: 161 seconds Terry Fallis, David Jones, Martin Waxman, Julie Rusciolelli and Keith McArthur record Inside PR live at Third Tuesday Toronto, April 2, 2008 Related: insidepr, podcast, publicrelations, socialmedia, thirdtuesday, thirdtuesdaytoronto

Freshbooks: Hiring is the key to success
Posted by: thornley10

Video duration: 178 seconds

Freshbooks has been on a recruiting tear lately, bringing in talent like Saul Colt, who was behind the launch of ZipCars in Canada, and Mitch Solway the former VP of Marketing at Lavalife.
In this video clip recorded at Third Tuesday Toronto, Freshbooks founder Michael McDerment talks about the effort that should go into recruiting and hiring and the rewards from doing it right.

Related: freshbooks, michaelmcderment, saulcolt, thirdtuesday, thirdtuesdaytoronto

	A Freshbooks customer tells her customer support story Posted by: thornley10 Video duration: 99 seconds Connie Crosby, a Freshbooks customer, tells about being provided with customer support on a weekend night by Saul Colt. Related: freshbooks, michaelmcderment, saulcolt, thirdtuesday, thirdtuesdaytoronto

	Freshbooks puts a spotlight on the customer not the product Posted by: thornley10 Video duration: 106 seconds Michael McDerment and Saul Colt of Freshbooks talk about putting the customer, not the product in the spotlight. Recorded at Third Tuesday Toronto Related: freshbooks, michaelmcderment, saulcolt, thirdtuesday, thirdtuesdaytoronto

Freshbooks: The importance of realistic expectations
Posted by: thornley10

Video duration: 131 seconds

Freshbooks has worked with several public relations agencies. And some of these relationships have come to premature ends. Michael McDerment and Saul Colt talk about the importance of clearly defined expectations.

Related: freshbooks, michaelmcderment, saulcolt, thirdtuesday, thirdtuesdaytoronto

	Freshbooks builds teams for tech support Posted by: thornley10 Video duration: 74 seconds Freshbooks Founder Michael McDerment and Head of Magic Saul Colt talk about how they build teams of marketers, developers and managers to provide tech support to customers. Recorded at Third Tuesday Toronto. Related: freshbooks, michaelmcderment, saulcolt, thirdtuesday, thirdtuesdaytoronto

	Melanie Baker, AideRSS Community Manager Posted by: thornley10 Video duration: 263 seconds Melle Baker talks with Joseph Thornley about how she performs in the role of community manager at AideRSS. Related: aiderss, communitymanager, melaniebaker, melle.ca

Discovering a new business in what you do everyday
Posted by: thornley10

Video duration: 40 seconds

Michael McDerment was running a service business. Every month, he had to push out invoices to clients. What a pain? Did it have to always be this much hassle? Mike realized it didn't. And his online startup, Freshbooks, was born.

Related: freshbooks, michaelmcderment, saulcolt, thirdtuesday, thirdtuesdaytoronto