When someone fills out the information, generally Name and Email address, and submits it, AWeber receives the request and sends a confirmation email to that individual asking them if they requested information from Mikes Bike Shop and if they did to please confirm that by clicking on a hypertexted link within the email. This is called the OPT-IN process. Once they confirm the request the name is put into the appropriate database within your account. You can have an unlimited number of these accounts, which is a great feature of AWeber. Other accounts might be a newsletter, sale notifications, new products. Each of these autoresponders would have separate messages, written by you, set to be mailed at specific intervals, daily, weekly, monthly or anytime for a full 365 days.

This process is very easy to set up. The message writing function is just like a word processor's. You can also write your messages in plain text or html or both with the system deciding which one is better for each individual on the list. If you are sending a newsletter, AWeber provides quite a few template designs that are easily incorporated into your newsletter.

Even if you do not have any experience with autoresponders, AWeber makes it very easy with plenty of tutorials, a blog and 24/7 customer service.

Service Level Performance: Rating 9 out of 10

In the 3 years I have been using AWeber I have never experienced a break in service. autoresponders are mailed on time for all of the lists I have. The broadcast feature allows mailing to all lists or one list at any time. For example if you are having a special offering and you need to get that information out quickly you can broadcast it immediately. I have never experienced a lag in service for broadcast messages either.

Customer Service: Rating 9 out of 10

I have usually found the answers to questions that i have had directly on the site. I have called Customer Service several times over the past three years and was able to talk directly with a CSR within a few minutes hold time. The CSR's I have spoken to or communicated by email were responsive, courteous and knowledgeable about the service.

As I had stated earlier AWeber is a first class service and indefensible as an Internet Marketer's tool. You can test out the service for free for a specified time as well.